سياسة الاستبدال والاسترجاع

Return and Exchange Policy: The order can be canceled if the product has not been shipped ((awaiting review)). When we ship your order, you will receive a message via the registered mobile number in the order to confirm the shipment along with the tracking number. • If the product has been shipped, the customer cannot cancel the order. • If the order status has become "executed," meaning the shipping bill has been printed, no modifications or additions to the order can be made. Important note: If the order number status has become "executed," meaning the shipping bill has been printed, and the customer wishes to cancel the order, the shipping cost will be deducted, and the amount will be refunded to the customer after the shipment returns to the store and it is confirmed that the products have not been opened or used by the customer. If you wish to cancel the order and the order status is under review (meaning before the product is shipped and the order is fulfilled), please contact customer service to complete the cancellation procedures, providing the following information to the responsible employee: full name used in the order:….. order number:…… mobile number used in the order:…… Return & Exchange Policy: For your safety and health, Ghayma Al-Arjawan store does not allow the return or exchange of its products due to health reasons and to preserve public health. Except for products that reach you with a manufacturing defect determined by customer service or products that are not required only. You can exchange or return products that reach you with a manufacturing defect determined by customer service available in Ghayma Al-Arjawan store. Provided that: the product to be exchanged or returned is in its original condition and packaging, has not been used, opened, or had its packaging altered, and the original purchase invoice is available. You can exchange or return damaged products within 2 days of receiving the product; after this period, the customer has no right to claim after 48 hours. The duration of the exchange or return process may take 7-10 working days. The amount will be refunded after the damaged product reaches us and its condition is verified, then the amount will be transferred to your account within 3-7 working days from the date we receive the product. If you wish to exchange the damaged product and choose an alternative product, please transfer the difference amount between the damaged product and the alternative product if there is a price difference.